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Long Term support Care Service
MediTract's Long Term Support Care offers long-term contract management and consulting services to hospitals and healthcare organizations of all sizes. A MediTract Client Solutions Advisor can serve your organization as a Professional System Administrator, managing and overseeing every aspect of your MediTract database.
Expertise, Best Practices and Consultative Services
A MediTract Client Solutions Advisor can consult with you to develop a Long Term Support Care program tailored to your organization's overall goals, objectives and initiatives. Your organization would receive a comprehensive statement of work detailing a scope of services to be performed by your MediTract Professional Administrator, including a description of activities and responsibilities, monthly allotment of support hours, and onsite and offsite work schedules.
Services provided by the MediTract Professional System Administrator include:
- Consultation on MediTract Best Practices, initiatives and recommendations for remediation
- Database review, analysis and optimization planning
- A single point of contact for users, providing technical support and database management assistance
- Database maintenance and administrative services, including:
- Report writing
- Maintenance of user list and profiles
- Training and education
- Preparation of a presentation and training materials
- Implementation and rollout of additional TractManager solutions
- Project planning, management and completion
- Scan preparation and onsite scanning services
Three Customized Levels of Support:
Our Long Term Support Care is offered in three levels: Gold, Silver and Bronze. A MediTract Client Solutions Advisor can consult with you to determine which level of Long Term Support Care would best serve your organization.