Customer Support

MediTract delivers a broad set of support services that complement our contract management solutions. Our professionals provide both onsite and web-based training for all MediTract customers in addition to complete installation support for complementary third-party hardware.

After your database is deployed, MediTract provides ongoing support including assistance anytime from our company-run, U.S. based help desk.

MediTract Consultants provide:

• Planning and full-scale creation of your organization's contract database
• Onsite scanning of existing contracts and documents
• Onsite and web-based training for all MediTract database users
• Specialized training for those users charged with maintaining the database
• Manage process of future enhancements to your database
• Installation support for third-party digital scanning equipment
• 24/7/365 help desk support

To contact our 24 hour Customer Support Hotline, simply call (866) 296-1270, or send an e-mail to helpdesk@tractmanager.com.

INTERACTIVE SUPPORT

MediTract uses the WebEx OnCall solution to provide both online customer support, as well as interactive training and secure remote support services. To schedule an online training or support session, please contact our helpdesk at training@tractmanager.com.